I'm a product design manager at Zendesk. I manage a team of wonderful designers who create software that helps improve customer relationships. I've been working in product for the last five years. My previous experience includes working as a producer and designer at various agencies across Melbourne, as well as spending some time at Telstra and in the fintech startup world.
I'm passionate about using psychology to help solve problems and scared of the ‘ego-centric’ designer. I have delivered workshops to various businesses, helping them to tackle problems in new ways, looking at perception, reframing and giving psychology a seat at the table.
I'm active in the Melbourne meet-up scene, and have presented at various Melbourne meetups and conferences such as UX Australia and Design Leadership Australia. I teach at General Assembly and Academy Xi, mentor UX students and am a contributor to online blogs such as Medium's Modus Publication, Sitepoint and Webdesignerdepot.